Anti-Theft
Login
FAQ

Please choose a question below

Overview of AVG AntiVirus for Android

Why do I need AntiVirus software?

Today, smartphones and tablets are essentially personal computers on the go; and just like personal computers, they are also prone to viruses and malware. With millions of people storing sensitive information on mobile devices and using them to surf the web, read emails and carry out financial transactions, it is not surprising that cyber criminals are targeting these devices.

Malware finds its way onto mobile devices through the same attack vectors by which it infiltrates computers: opening an email attachment, clicking on a web link, or downloading a file or an app. Mobile devices can also be maliciously used by cyber criminals to launch a DDoS (distributed denial of service) attack on cellular networks, just like personal computers are used to “crash” a targeted website by overloading it with illegitimate traffic.

To protect your device against these increasing threats, it is highly recommended to use antivirus software.

What is AVG AntiVirus for Android™?

AVG AntiVirus for Android is a security app for mobile devices like smartphones and tablets. The app's core purpose is to protect your mobile device from security threats and malware which are becoming more and more popular in the mobile domain.

AVG AntiVirus for Android goes beyond protecting your device. With features such as App Lock, Task Killer, Tuneup and its Anti-Theft service, AVG AntiVirus for Android also helps you maintain your privacy, monitor performance, and remotely lock, locate, and wipe your device if it is ever lost or stolen.

What are the differences between the AVG AntiVirus FREE and PRO versions?

AVG offers two versions of AVG AntiVirus for Android: FREE and PRO. The FREE version offers our malware protection as well as several value-added tools. The PRO version is a full version that includes all the app’s advanced features.

The following table summarizes the differences between the two versions:

AVG AntiVirus FREE

  • Malware & PUP detection
  • File Scanner
  • Safe Web Browsing
  • Text message (SMS) scan
  • Task Killer
  • Battery consumption meter
  • Data usage meter
  • Storage usage meter
  • App Lock - Free for 14 days
  • App Backup - Free for 14 days
  • Call & Message Blocker
  • Wipe tools
  • Anti-Theft
  • Use from any web browser
  • Use by sending text messages (SMS)
  • Camera Trap - Free for 14 days
  • Device Lock - Free for 14 days
  • Support by FAQ and email

AVG AntiVirus PRO

  • Malware & PUP detection
  • File Scanner
  • Safe Web Browsing
  • Text message (SMS) scan
  • Task Killer
  • Battery consumption meter
  • Data usage meter
  • Storage usage meter
  • App Lock
  • App Backup
  • Call & Message Blocker
  • Wipe tools
  • Anti-Theft
  • Use from any web browser
  • Use by sending text messages (SMS)
  • Camera Trap
  • Device Lock
  • Support by FAQ and email

Download and Installation of AVG AntiVirus for Android

What are the minimum system requirements for installing and running AVG AntiVirus for Android?

In order to install and run AVG AntiVirus for Android, you need a mobile device with a touch screen running Android 2.2 or higher.

What are the Android™ system requirements for supporting each feature?

Some of the product features have specific system requirements regarding the Android version on the device.

The following list shows the Android operating system requirement for each of these features:

  • App Backup : 2.x or higher
  • Performance tools : 2.x or higher
  • Remote Locate : 2.1 or higher
  • Remote lock : 2.2 or higher
  • Remote wipe : 2.2 or higher
  • Location service : 2.1 or higher
Where can I download AVG AntiVirus for Android?

You can download AVG AntiVirus for Android from Google Play® (recommended), from the AVG website (www.avg.com) or from other leading app stores.

Download from Google Play:

  1. Launch the Google Play app on your mobile device.
  2. On Google Play, search for AVG.
  3. On the search results screen, click on the AVG AntiVirus for Android product you want to download.
  4. Follow the instructions on the screen to complete the download process.
I tried to download the app, but I got an error message. What should I do?

The app download process (including app updates) is managed by Google Play and is not controlled by AVG. If you get a download error like below, please try your download again at a later time.

error

Note: The error code number may vary.

How do I install AVG AntiVirus for Android?

After you download AVG AntiVirus for Android, the product is automatically installed on your mobile device. To start using the app, click on Applications, click on the AVG AntiVirus icon and follow the instructions on the screen.

Does AVG AntiVirus work on Android Tablets?

Yes, AVG AntiVirus for Android works on Android tablets and protects them from security threats.

However, for tablets that do not support telephone services, some of the threats related to smartphones are irrelevant. Therefore, for these tablets the following features are not applicable:

  • Text message (SMS) scan
Why does AVG AntiVirus for Android require so many permissions?

The main goal of AVG AntiVirus for Android is to protect your mobile device against security threats. A security threat is not necessarily just a virus or malware (i.e., malicious code running on your device). It can also be related to social engineering (i.e., manipulative actions taken by cyber criminals in order to mislead you and gain access to your personal data). For example, you might receive a text message that claims to be from your bank asking you to visit a specific link to change your password. By visiting this link and typing your current password, you may give cyber criminals access to your bank account.

To protect your device against security threats, including malicious code and social engineering attacks, AVG AntiVirus for Android must closely monitor many activities and data sources on your device. To achieve this, AVG AntiVirus for Android requires several types of permissions, including ones that do not seem related to security at first glance.

In addition, other permissions are required by AVG AntiVirus for Android to provide value-added functionalities. For example, the Tuneup tool requires certain permissions to help monitor your device performance parameters.

Why can't I install the app or move it to the SD card?

The main goal of AVG AntiVirus for Android is to protect your device at all times when the operating system is running. Therefore, by design, AVG AntiVirus for Android runs as a service on the Android operating system. Installing the app on the SD card will prevent it from providing your mobile device with protection when there is no access to the SD card (for example, when the device is connected to your PC or when the SD card is physically removed from the device).

Protecting Your Device with AVG AntiVirus for Android

How do I scan my device for potential threats and malware?

AVG AntiVirus for Android offers two easy ways for you to manually scan your device:

  1. On the main screen, simply tap the “Scan Now” button to run a manual scan.
    -OR-
  2. On the main screen, tap on “Protection” and then tap on “Scan Now” to run a manual scan.

You can also set up automatic scans to run at pre-defined frequencies. For more information, please see the Auto-Scan Frequency section below.

What does the scan include?

AVG AntiVirus for Android scans the following components on your device:

  • Installed Apps
  • Android OS Settings
  • Content (files and text messages)
Scan results: How do I handle threats related to apps?

When AVG AntiVirus for Android’s security engine identifies a potentially malicious app on your device, the scan results screen will present the app name and will allow you to uninstall it.

We consider three categories of potentially malicious apps:

  1. Malware – Apps that are intended to steal money, cause damage to the smartphone, damage files, or exploit smartphone resources for malicious reasons.
  2. Intrusive Adware – Apps that interfere but do not cause damage. For example, advertisements from unknown sources or apps that can take control of your mobile browser home page.
  3. Potentially unwanted programs (PUP) – Apps that we do not recommend installing on your device. For example, different hacking tools.
     

Unlike malicious programs and viruses found on personal computers, where the user can try and "clean" the infected program or file, the only option in the mobile devices domain is to uninstall a malicious app.

Scan results: How do I handle threats related to settings?

AVG AntiVirus for Android security engine searches the general settings area on your device for potential risks. The following table lists the potential threats and the recommended resolution.

  • Threat : "USB debugging" is enabled
    • Settings Location : Application settings > Development > USB debugging
    • Potential Risk : When this option is enabled, virus creators can use the connection between the PC and the mobile device to run malicious commands or to transfer viruses from the PC to the mobile device
    • Proposed Resolution : It is recommended to deselect the USB debugging checkbox to disable this setting
  • Threat : "Unknown sources" is enabled
    • Settings Location : Application settings > Unknown resources
    • Potential Risk : When this option is enabled, Android apps can be downloaded and installed from untrusted web sources
    • Proposed Resolution : It is recommended to deselect the Unknown sources checkbox to disable this setting
  • Threat : The device is running in high privilege mode (rooted)
    • Potential Risk : This means that the device is rooted
    • Proposed Resolution : Please refer to the FAQ section on rooted devices
Scan results: How do I handle threats related to content?

AVG AntiVirus for Android security engine searches for potential risks in the following content types:

  1. Files – if suspicious files are found, you will be advised to delete them.
  2. Text messages (SMS) – if suspicious text messages are found, you will be able to mark them with a header and footer. For more information about real-time scanning of text messages, please see the Scan Text Messages section below.
What is the meaning of the ‘Ignore’ checkbox on the scan results screen?

When a threat is found during the AVG AntiVirus for Android scan, the results screen includes the appropriate recommendations for handling the threat. However, the screen also offers the user the ability to ignore the threat in future scans. By selecting the “Ignore” checkbox, the user can indicate that he does not want to be notified again if this specific threat is found.

Where can I find more information about Android malware and viruses?

AVG Security Center is where our security research team constantly publishes the latest findings in the arena of mobile security as well as a professional analysis of potential risks. To learn more, please visit http://www.avg.com/about-viruses.

You can also visit the AVG Official Blogs page on http://blogs.avg.com/.

Protection in AVG AntiVirus for Android

What is “Update Now”?

Update Now lets you perform a manual update of the AVG AntiVirus for Android security signatures. If there are no updates available, you will be notified that the latest updates are installed.

AVG AntiVirus for Android will download automatically the latest security signature DB every 24-48 hours.

What is Scan Now?

Scan now lets you start a manual scan of the device.

What is “Auto-Scan Frequency”?

Auto-Scan Frequency allows you to set the desired frequency for an automatic scan of your mobile device. The available frequencies are:

  • Once a day
  • Once a week
  • Never

The scan will run automatically according to your predefined frequency. After the scan is completed, a notification will appear in the notification area. Clicking the notification will open the scan results screen.

What is “File Scanner”?

File Scanner lets you run a security file scan targeting specific storage locations on your mobile device. Scan targets can be your SD card, root, downloads, pictures, music or video. After selecting the scan target, you can go on to select specific folders, sub-folders or files for scanning. The scan results are displayed once the scan is completed.

For your convenience, we’ve already pre-defined some common scan targets for you:

  • SD card
  • Downloads
  • Movies
  • Music
  • Pictures

This list can be opened by tapping the bookmark icon at the top-right of your screen. To start a scan, just tap the target and then select which files you’d like to scan from that location.

Can I scan APK files that aren’t from Google Play before installing them?

Yes, before installing new applications on your device, AVG AntiVirus for Android will prompt you to run a scan of the application package file (APK).

What is “Safe Web Surfing”?

Safe Web Surfing uses the AVG LinkScanner® engine to protect the user from malicious web links by automatically checking them while the user is surfing the web. AVG LinkScanner checks webpages in real-time and helps you avoid visiting suspicious websites.

Note that Safe Web Surfing monitors web usage only when using the default web browser that comes with Android operating system.

What is “Scan Text Messages”?

Scan Text Messages allows you to enable or disable the scanning of incoming text messages (SMS) for potentially suspicious messages.

A message is considered suspicious if it contains data that might lead to a phishing attack.

Suspicious messages can be managed from the Call and Message Blocker feature.

These messages will be marked in real-time with a warning symbol, for example:

message blocker

Note: Text messages are already scanned during both manual or automatic scans, but Scan Text Messages provides an additional method for real-time scanning of your messages.

To delete a suspicious message, simply use your device's text messaging app and delete the suspicious message as you would any other message.

See also the “Call and Message Blocker” section of this FAQ 

What is "Scan External Storage"?

Scan External Storage allows you to enable or disable the scanning of your external file storage.

Note: “External storage” can be either your SD card or an internal storage partition that was defined as “External” by the device manufacture.

What is “Scanning Sensitivity”?

Scanning sensitivity allows you to control what the app scans for:

  • Low – Scans only for malware.
  • High (recommended, default) - Scans for malware, potentially unwanted programs (PUP), and intrusive adware.
  • Extra Sensitive – Scans for all of the above as well as performs a “Deep file scan”.

"Deep file scan" is an antivirus scan of all APK files stored (but not installed) on your SD card. These APKs undergo a thorough scan in which the full content of each APK is evaluated by our antivirus security engine.

Performance in AVG AntiVirus for Android

What is “Task Killer”?

Task Killer lets you “kill” (close) an app with a single click if your device ever gets slow or stuck.

What is Battery consumption?

Battery Consumption - View the battery time remaining for different activities, turn power saving options On/Off, and set a notification on low battery when power reaches a specific threshold.

What is Cache Cleaner?

Tapping “Cache Cleaner” will open our AVG Cleaner app, where you can remove unnecessary files from your phone to free up space and get your phone running smoother.

If you don’t have AVG Cleaner installed, you’ll be redirected to Google Play, where you can install the app for free.

What is Data Usage?

Data Usage – View and monitor your mobile data plan (3G, including while roaming) and set a notification when the usage reaches a specified threshold.

Note that for Android tablets, this feature will be available only if the device has an operative SIM supporting cellular data traffic.

What is Storage Usage?

Storage Usage - Allows you to view and manage your storage locations (both internal and SD card).

Privacy in AVG AntiVirus for Android

What is “App Lock”?

App Lock makes it possible to protect installed apps against misuse by locking them with a personal password. An app protected by App Lock can only be launched after providing this password and thus cannot be misused by unauthorized users. If forgotten, the password can be easily recovered by email.

App Lock is designed to password-protect specific apps only. To protect the mobile device itself from misuse, you can use the Android operating system’s built-in Screen Unlock security mechanism settings.

App Lock is fully available to AVG AntiVirus PRO users. For AVG AntiVirus FREE users, this feature is available free for 14 days.

Note that once an app is selected to be protected against misuse, this feature might consume more battery resources.

Can I use App Lock to protect the device's general settings?

Yes, App Lock can also lock the device’s general settings with a personal password. To lock the general settings, make sure that the Settings checkbox on the App Lock screen is selected.

What is “App Backup”?

App Backup provides an option to back up apps to the SD card. The backed-up apps can be restored to the mobile device at a later time.

App Backup does not back up personal information related to apps such as passwords and settings.

App Backup is fully available to AVG AntiVirus PRO users. For AVG AntiVirus FREE users, this feature is available free for 14 days.

What is Online Privacy?

Tapping “Online Privacy” will open our AVG PrivacyFix™ app, where you can manage your Facebook®, LinkedIn® and Google privacy settings all in one place.

If you don’t have AVG PrivacyFix installed, you’ll be redirected to Google Play, where you can install the app for free.

General explanation - What is “Wipe…”?

The different “Wipe…” options let you delete different types of information stored on your mobile device. The wipe is irreversible – once deleted, the wiped data cannot be recovered.

What is Wipe Device?

Wipe Device–this option is equivalent to a factory data reset

What is Wipe Data by Category?

Wipe Data by Category–selectively wipe data from the following categories:

  1. Accounts
  2. Phone information (Contacts, Call log, Text/MMS messages)
  3. Browsing information (History, Bookmarks)
What is Wipe SD Card?

Wipe SD card–format the SD card

Call and Message Blocker in AVG AntiVirus for Android

What is Call and Message Blocker?

Call and Message Blocker is a feature that allows you to block unwanted or unknown incoming phone calls and text messages (SMS).

How do I block incoming calls?

To block incoming calls, simply follow these quick steps:

  1. From the app’s “Privacy” menu, tap “Call and Message Blocker.”
  2. A list of incoming calls will be presented.
  3. Tap on a contact name or phone number.
  4. Select your desired option by checking it.
  5. Tap “OK.”
What are my options for incoming calls?

For each phone number, you can select one of the following options:

  1. Switch to silent mode: Your phone will not ring when receiving calls from this number.
  2. Block call: All incoming calls from this number will be rejected.
  3. Block call and auto-reply with message: All incoming calls from this number will be rejected, and a designated auto-reply text message will be sent to the caller. (Note: Your auto-reply message is limited to 70 characters in length. When selecting “Set as default message,” your auto-reply message will become the default message sent to all phone numbers in this category.)

General notes:

  • Incoming calls are identified by phone numbers.
  • All auto-reply messages are sent from your device as text messages (SMS) and may be charged by your mobile operator accordingly.
How do I block incoming text messages (SMS)?

To block incoming text messages, simply follow these quick steps:

  1. From the app’s “Privacy” menu, tap “Call and Message Blocker.”
  2. Tap the “Messages” tab.
  3. A list of incoming messages will be presented.
  4. Tap on a contact name or message.
  5. Select your desired option by checking it.
  6. Tap “OK.”
What are my options for incoming text messages (SMS)?

For each incoming text message, you can select one of the following options:

  1. Add sender to trusted list: Stops warning you about messages from this sender.
  2. Add sender to blocked list: All incoming text messages from this sender will be blocked and will not be displayed in your device’s messaging app. (Note: When a message is blocked, this event is recorded and can be viewed in Call and Message Blocker’s “Messages” log.)
  3. Mark message as spam: Adds a special header and footer to the body of suspicious text messages. Once a message is marked as spam, it will not be categorized as a suspicious message again. (Note: The message itself is not deleted. To delete a suspicious message, simply use your device's text messaging app and delete the suspicious message as you would any other message.)
I have too many items in my lists. Can I filter the view?

Of course! Simply tap the funnel icon and select your preferred view.

  1. For incoming calls, select:
    “All Incoming Calls” (default view)
    -OR-
    “Blocked Calls”
  2. For incoming messages, select:
    “All Incoming Messages” (default view)
    -OR-
    “Suspicious Messages”
    -OR-
    “Blocked Messages”
Can I use Call and Message Blocker to make calls or send text messages?

Sorry, no. To make calls or send text messages, please use your device’s designated apps.

I have updated to the latest version of AVG AntiVirus, but under the ‘Privacy’ menu I do not see this feature, why?

The feature is available only for mobile devices that have both a phone dialer and texting messaging apps installed.

Why does the Call and Message Blocker feature not block incoming calls on my phone?

The Call and Message Blocker feature is based on standard implementation of the Android OS telephony application programming interface (API).
There are a few smartphone device models that have a proprietary API for telephony. On those specific models the Call and Message Blocker feature may not work properly. We are aware that a few LG models are in this category of phones.

Why are blocked calls going to my voicemail?

While Call and Message Blocker can block a call from reaching your device, it cannot control how your mobile operator routes the message after it is rejected. This is why a blocked call can end up going to your voicemail.

Anti-Theft Service in AVG AntiVirus for Android

What is the Anti-Theft service?

The Anti-Theft service is designed to help and support AVG AntiVirus for Android users in case their mobile device is lost or stolen. By registering to the FREE Anti-Theft service, the user can log in to the avgmobilation.com website and remotely control the missing device using the Anti-Theft web interface. For more information about Anti-Theft website, please see the Anti-Theft section below.

Starting with AVG AntiVirus version 4.0, Anti-Theft registration will be done using AVG My Account

After installing the app, you’ll be asked to register using your AVG MyAccount.

If you do not already have an account, you’ll be asked to create one.

Your AVG MyAccount will allow you to log in to the Anti-Theft website and send remote commands to your device.

Note: If you’ve previously registered to Anti-Theft using your Google account, you can continue to log in with this account.

What is my Google® account?

Your Google account is the same email account with which you registered to Google Play.

google

How do I register to the Anti-Theft service?

On your mobile device, tap on Anti-Theft.

After the registration process is completed, the following message will appear:

register

Tap on OK to close the message window.

An email message will be automatically sent to the email address used for registration. This email will contain an overview of the Anti-Theft service and the Anti-Theft web interface and instructions on how to use them.

After the registration process is finished, it is highly recommended to log in to the Anti-Theft website to learn how to use its features.

Note: If you wish to unregister from the service, when in “Anti-Theft”, tap on the device menu button and then tap “Unregister”.

I tried to register to the Anti-Theft service and was notified that the registration failed. What should I do?

The registration process may fail because of the following two reasons:

  1. The device is not connected to the Internet - please check that the device is connected to the Internet.
  2. The device is connected to the Internet, but there is a communication problem between the device and the backend Anti-Theft server.

Should the registration fail due to one of the above reasons, you will receive a popup message indicating the registration failed and that you should try again later.

How do I login to the Anti-Theft web interface?

On your PC, go to http://www.avgmobilation.com/

Click on Anti-Theft Login and enter the Google account email address and password you used to register for the Anti-Theft service. Then click on Anti-Theft Login.

The Anti-Theft web interface will be displayed.

Note: You’ll need to use your registered AVG MyAccount (or your previously registered Google account) credentials to log in to Anti-Theft.

How do I change my Anti-Theft login password?

For AVG MyAccount: Log in to the AVG MyAccount web site at https://myaccount.avg.com/my-account-login if you wish to change your Anti-Theft login password.

For Google account: Go to your Google account settings if you wish to change your Anti-Theft login password.

Note: Changing your Google account password will also affect other Google services to which you are registered using this password.

Are all Anti-Theft features supported by all Android operating system versions?

Some of the Anti-Theft features have specific system requirements regarding the Android version on the device.

The following table lists the Android operating system requirement for each of these features:

  • Locate : 2.1 or higher
  • Lock : 2.2 or higher
  • Wipe : 2.2 or higher
How many devices can be managed using the same account login?

There is no limit to the number of mobile devices that can be managed by the same account login.

If you have several devices registered to the service with the same account, you can choose which device to manage from the “Select device” dropdown list.

I received an error message: "You have no registered devices". What should I do?

This message appears in one of the following scenarios:

  • You logged in to the Anti-Theft web interface without first registering to the Anti-Theft service using the device. To resolve this issue, please make sure to complete the registration process on the device before you log in.
  • You logged in to the Anti-Theft web interface with an account which is not the one you used to register for the Anti-Theft service. To resolve this issue, please log in with the account credentials you used for the registration process.
After logging to the Anti-Theft service using AVG MyAccount, I see this message: "Different devices are registered in your Google account. Would you like to move them to this account?" What does this mean?

You logged in to Anti-Theft using your AVG MyAccount.

Because you previously registered your mobile device(s) to Anti-Theft using your Google account, we are now offering you to migrate your registration to your AVG MyAccount.

By clicking ‘Yes’, all your devices will now be registered with your AVG MyAccount.

Not all my mobile devices are registered with AVG MyAccount. What should I do?

It might occur that not all your devices previously registered using your Google account were migrated to your new AVG MyAccount.

No worries. Just log out and then re-login. This will restart the migration process. Then, by clicking ‘Yes’, AVG will register the rest of your devices to your AVG MyAccount.

We highly recommend that you migrate your registration in order to more easily manage all of your devices via one account (AVG MyAccount).

How does the Anti-Theft service locate my device?

Several technologies are used to calculate the device’s current location, including GPS, cell tower ID and Wi-Fi network.

When the user clicks on the Locate option on the Anti-Theft web interface, a command is sent to the mobile device. In return, the device sends back its location data based on one or more of the above technologies. This data is processed and the calculated current location of the device is presented on a map. A user may always disable the location service via user’s device.

Notes:

  • For the device to send accurate GPS data, sky view is required.
  • For the device to send Wi-Fi network data, the following checkbox has to be selected on the device: Settings > Location > Use wireless networks.
  • For Android tablets that do not have a GPS module, locating the device will be based on Wi-Fi only. Note that locating by Wi-Fi only may limit the accuracy of the device’s location.
How do I send remote commands to my lost device?

There are two ways to send remote commands to your lost device:

  1. By using the Anti-Theft website
  2. By sending your lost device text message (SMS) commands from another device

Anti-Theft Commands in AVG AntiVirus for Android

What is the Anti-Theft web interface?

The Anti-Theft web interface on the avgmobilation.com website provides AVG AntiVirus for Android users with several options for remote control of their missing device by sending specific commands to the device.

The following table lists these options:

  • Select device : In case there are few devices registered using the same Google email account, the dropdown list allows you selecting the device to locate.
  • Device Name Edit : Allows giving the device a nickname.
  • Shout : Make the device sound an alarm (even if it is in silent mode) to help you locate it.
  • Locate : Make the device send its location to the Remote Management web server to help you locate it.
  • Lock : Lock the device with a password to protect it against misuse. This option also allows you to edit a lock message that will be displayed on the locked device. Note that this is a one-time action: once the device is unlocked (either remotely or locally), it will be necessary to lock it again if you want it to remain locked.
  • Unlock : Unlock the device using the password. The lock screen will no longer be displayed on the device.
  • Wipe : Wipe all personal data from the device and format the SD card. This action is irreversible – the wiped data cannot be restored.
  • Remove device : Remove the device from the list of devices managed using the Remote Management web interface.
  • Anti-Theft password : Allows you to change the password used for sending SMS commands to your lost device. For the change to take place, your mobile device must be connected to the Internet at the time of the change.
How do I activate text message (SMS) commands?

If your device is ever lost or stolen, you can send text message commands to it from another phone in order to:

  • Sound an alarm on your lost device
  • Locate your lost device on a map
  • Lock your lost device
  • Wipe personal data from your lost device

To activate this feature, you must create an Anti-Theft password to be used in your text message commands. To create a password,, open AVG AntiVirus for Android  and tap the Anti-Theft tile. Then, tap “Anti-Theft Password”. You will be prompted to create a password (at least 4 characters in length).

What kinds of text message (SMS) commands can I send?

After your password is created, follow these steps:

  1. From another phone, create a new text message to send to your lost device.
  2. In your text message, type one of the following commands plus your Anti-Theft password.

List of commands (commands are NOT case sensitive, but the password is case sensitive):

  1. To sound an alarm – AVGShout <Your password>
  2. To locate the device - AVGlocate <Your password>
  3. To lock the device - AVGlock <Your password>
  4. To wipe the device - AVGWipe <Your password>

For example, if your Anti-Theft password is 1234, you could borrow a friend’s phone and text “AVGlock 1234” (without quotes) to your lost phone in order to remotely lock the phone and prevent others from using it. (Note: We strongly recommend using a safer password than 1234!)

Anti-Theft Settings in AVG AntiVirus for Android

What are the Anti-Theft settings?

On the app, you can set the following options:

  1. Camera Trap (PRO feature) – Check the box to enable this feature. After you’ve remotely locked your phone using our Anti-Theft service, Camera Trap will take a secret front-camera photo of anyone who enters your password incorrectly 3 times in a row. This photo, along with a map of your phone’s location, will then be emailed to the address you’ve registered with our Anti-Theft service so you can see exactly who’s trying to get into your phone.

    IMPORTANT: There are two ways Camera Trap can help you identify a potential intruder. This feature works if you’ve remotely locked your phone using our Anti-Theft service. (This can be done either via www.avgmobilation.com/anti-theft or via an SMS command.) In addition, you can also enable Camera Trap for your Android’s standard lock screen without the need to remotely lock your phone by following these steps:

    1) Open AVG AntiVirus
    2) Tap the “Anti-Theft” tile
    3) Tap “Advanced Settings”
    4) Turn on “Enhanced Protection”

    Notes:
    1.1 This PRO feature is only available to AVG AntiVirus FREE users free for 14 days. If you would like to keep this feature for more than 14 days, please upgrade to AVG AntiVirus PRO.
    1.2 This feature will be available to:
      1.2.1 Devices with a front-facing camera
      1.2.2 Devices running Android OS version 2.3.3 and higher
    1.3 To use Camera Trap, you need to first register with our Anti-Theft service.
    1.4 The email will be sent to the address you’ve registered with the Anti-Theft service. However, depending on your phone’s data speed and connection, the email may not be sent immediately.
    1.5 If you have trouble seeing the photo in your email, please make sure that you’ve allowed your email app to display pictures.
  2. Anti-Theft Password – Tap this option to create your private password (minimum of 4 characters in length), which is needed for remotely controlling your device with text messages (SMS) and for unlocking your device if it has locked itself because someone changed your SIM card.
    To change this password, simply tap this option again and create a new one.
  3. Advanced settings:
    3.1 Enhanced protection – By enabling this level of protection, “Wipe” will enable Android’s built-in “Reset to factory settings”, and “Lock” will use Android’s built-in system lock screen. Enhanced protection will also enable Camera Trap to be used with your Android’s standard lock screen, so you’ll be notified of failed password attempts even if you haven’t remotely locked your phone using our Anti-Theft service.
    Notes:
     3.1.1 Once Enhanced protection is enabled, the uninstall option for the AVG AntiVirus app will be dimmed out in both Google Play and App Manager.
     3.1.2 To uninstall AVG AntiVirus, open the app and tap “Help” and then “Uninstall”.
    3.2 Device Lock (PRO feature) – your device will automatically lock itself if someone ever changes your SIM card. Use your Anti-Theft password to unlock your device.

Widget for AVG AntiVirus for Android

What is a widget?

A widget, which is a set of app shortcuts, gives you immediate access to key features of the app directly from your home screen.  It also enables the user to see dynamic updates of the current status of the selected key features related to security, performance and privacy. In addition, it allows you to directly open configuration/feature menus related to a selected shortcut.

How do I add the widget?

To add the widget, tap on the phone menu button or just tap & hold on the home screen > Add widget. From the list of widgets, tap on “AntiVirus” and drag it to a home screen of your choice.

Can I customize which shortcuts will be presented in the widget?

Yes. Click the “Settings” button (which looks like a “cog”) on the top right-hand corner of the widget and the widget settings screen will then open. Select the shortcut you want to replace and tap on it. A list of additional available shortcuts will then open up. Tap on the new shortcut you wish to be part of the widget and click “Done”.

License and Billing for AVG AntiVirus for Android

I purchased AVG AntiVirus PRO. How do I activate the app?

How you activate the app depends on how the app was purchased.

If you purchase the app from Google Play, it will be automatically downloaded and installed on your device. The app will be activated automatically, so there is no need to enter any license key or registration code.

If you purchase the app directly from www.avg.com, an email with the download link and license key will be sent to you upon purchase approval. Simply open this email on your mobile device, tap the download link, and follow the onscreen instructions to enter your license key and activate the app.

If you purchase the app from a third-party online app store, a similar method will be used. You will receive an email from the online store containing all relevant activation information.

If you purchase the app from a retailer, it will have a license card and activation instructions attached to it.

Where do I enter the license key?

To enter your license key, tap on Menu > License and follow the instructions on the screen.

I purchased AVG AntiVirus PRO. On how many devices can I install it?

The number of devices on which you can install the app is subject to the purchase policy of the store from which the app was purchased.

I have a new mobile device. Do I have to purchase AVG AntiVirus for Android again?

The need to purchase AVG AntiVirus for Android again for a new mobile device is subject to the purchase policy of the store from which the app was purchased.

What types of licenses are available for AVG AntiVirus PRO?

AVG AntiVirus PRO currently has two license types:

  1. Monthly (billing occurs every 30 days after date of installation)
  2. Annually (billing occurs each year on the date of installation)
How do I cancel my subscription renewal?

Please follow these steps to cancel the renewal of your subscription:

  1. Launch the Google Play app
  2. From the app menu tap “My apps”
  3. Tap the “Subscriptions” tab
  4. Tap the app name. This will open the app page in Google Play
  5. Tap the “Cancel” button to cancel your subscription

IMPORTANT: Simply uninstalling the app will not cancel the renewal of your subscription.

I canceled my subscription. What will happen to the app?

The app will stay installed on your mobile device and continue to protect it. However, after your subscription period ends, the pro features of AVG AntiVirus PRO will be deactivated, leaving you with only the features from AVG AntiVirus FREE.

I canceled my subscription. How can I renew it?

Renewing your subscription can take place only after your original subscription period has ended. To renew your subscription, simply launch AVG AntiVirus on your device and then tap Menu > Upgrade

Note: The renewal process can be done only from the app itself. Renewals cannot be done from the Google Play app or website.

Rooted Devices

What is a rooted device?

A rooted device is generally referred to as a device on which the user has high privileged control (“root access”) over the Android operating system. Rooting is essentially the process of “hacking” the device to gain full administrative control over all the files, programs and settings in the operating system that are normally protected from user modification.

The scan results screen includes an alert regarding unsecure privilege mode. What should I do?

The following alert on the scan results screen means that your device is rooted:

Unsecure privilege mode detected. The device is running in High Privilege mode (Rooted).

AVG’s recommendation is to use non-rooted devices, that is, devices with their original factory operating system settings. Since “un-rooting” a rooted device practically involves a factory data reset, wiping all the data stored on the device and a replacement of the operating system, this action is not supported by AVG AntiVirus. The user himself has to decide on and take this action.

For additional support regarding the “un-rooting” process of a rooted device, AVG recommends contacting the company or store from which the device was originally purchased.

Help and Support for AVG AntiVirus for Android

What support is available for AVG AntiVirus?

All users are welcome to read our FAQ section, which is constantly being updated with new questions and answers.

AVG AntiVirus PRO users can also enjoy our product support services by opening a support ticket, as described in the next section.

I am a PRO version user. How do I open a support ticket?

To open a support ticket, tap on Menu > Help > Contact us.

Fill in the necessary information in the form that will be presented to you and click on Send to submit the form and create the support ticket.

Where can I send an Android malware app sample?

If you think you’ve found a malicious Android app, please forward it to AVG, and we’ll check it out.
The email address for app submission is mobilemalware@avg.com. Please try to include the following information:

  1. The app’s name
  2. The app’s APK file name
  3. Where you downloaded the app from
  4. What the app’s icon looks like
  5. What the app itself looks like
  6. What unexpected behavior the app does
Where can I report possible false-positive detections by AVG AntiVirus?

Use this web form to report possible false-positive detections or to submit possible suspicious mobile apps for analysis.

What is “Language”?

Language allows you to choose the app interface language. The app currently supports 20 different languages: Arabic, Chinese (Simplified and Traditional), Czech, Dutch, English (default), French, German, Hebrew, Hindi, Italian, Japanese, Korean, Russian, Polish, Portuguese, Spanish, Thai, Indonesian and Turkish.

Where can I read AVG privacy policy statement?

To read our privacy policy statement, please click here.

Where can I read AVG terms of service?

To read our terms of service, please click here.

Google®, Google Play® and Android™ are trademarks of Google Inc, in the United States and in other countries.

Connecting to AVG Zen™

What is AVG Zen?

AVG Zen connects you to your secure and private Zen Network, where you can keep track of all your PCs and Android devices right from your Android phone or tablet. AVG Zen lets you remotely see each one’s Protection, Performance, and Privacy status, so you’ll know if something needs your attention.

How do I add my device to AVG Zen?

Tap the sliding menu at the top-left corner of AVG AntiVirus, near the app name. Then tap ‘Manage Devices’.

Log in to AVG Zen using your AVG MyAccount credentials. If you do not already have an account, please create one.

After you log in, the AVG Zen app will launch and give you an overview of all devices in your Zen Network.

If you don’t already have AVG Zen installed on your mobile device, tapping ‘Manage Devices’ will redirect you to Google Play, where you can download the app for free.